Question 1

Do you ship to all US states?

Accepted Answer

Yes! Loopix ships to all 50 US states, including Alaska and Hawaii. No matter where you are in the country, we've got you covered.

Question 2

How long does shipping take?

Accepted Answer

Orders are delivered within 7 to 14 business days. You will receive a confirmation email with tracking information as soon as your order ships.

Question 3

Can I track my order?

Accepted Answer

Yes. Once your order is shipped, you will receive a tracking number by email. You can use it to follow your package in real time until it arrives at your door.

Question 4

Do you offer free shipping?

Accepted Answer

Yes! Loopix offers free shipping on all orders across the United States. No minimum purchase required.

Question 5

What is your return policy?

Accepted Answer

If you are not satisfied with your order, contact us within 30 days of delivery and we will make it right — whether that means a refund or a replacement. You do not need to ship the item back. Reach us at loopixcompany@gmail.com.

Question 6

Is it safe to shop at Loopix?

Accepted Answer

Absolutely. Our store uses Stripe, a world-class secure payment platform trusted by millions of businesses globally. Your card details are never stored on our site and all transactions are fully encrypted.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards including Visa, Mastercard, and American Express, processed securely through Stripe.

Question 8

I received a damaged or wrong item. What should I do?

Accepted Answer

We're sorry to hear that! Please contact us at loopixcompany@gmail.com within 30 days of receiving your order and we will send you a replacement or issue a full refund — no return required.

Question 9

Are your pet products safe for dogs and cats?

Accepted Answer

Yes! All products sold at Loopix are carefully selected with your pet's safety in mind. Our harnesses, clothing, and accessories are made from pet-friendly materials, free from harmful chemicals.

Question 10

Do your clothes and harnesses come in different sizes?

Accepted Answer

Yes! Our pet clothing and harnesses are available in multiple sizes to fit small, medium, and large breeds. Check the size guide on each product page to find the perfect fit for your pet.

Question 11

Can I use your harnesses for both dogs and cats?

Accepted Answer

Most of our harnesses and accessories are designed for dogs, but several items work great for cats too. Check the product description for compatibility details.

Question 12

What materials are your pet clothes made of?

Accepted Answer

Our pet clothing is made from soft, breathable fabrics designed for comfort and durability. Each product page includes full material details so you know exactly what your pet is wearing.

Loopix Help Center

Frequently asked questions